Pre-purchase questions and thoughtful enquiries
Not sure which path fits? Let’s make it clearer.
Share what you are building, the pages you need and where you feel unsure. I’ll help you understand whether a native Squarespace template, a Squarekicker template or another route makes the most sense.
For help with an existing purchase, use the Customer Support page so your request reaches the correct place.
Founder Answered
Hajar personally reads your message.
Pre-Purchase Support
Choose by structure, pages and editing needs.
Clear Response
Expect a reply within the stated business timeframe.
Worldwide Support
Questions are welcome in English or French.
Before you write
Send your question to the right place.
This small distinction helps you receive the most useful answer faster.
What happens next
A useful answer, not a sales script.
Your message should lead to a practical next step, whether that is one template, a platform comparison or a recommendation to wait.
You share context
Include your offer, required pages and editing comfort.
Hajar reviews the fit
The recommendation considers structure, platform and customer journey.
You choose with clarity
Continue to a product page only when the fit makes sense.
Before sending
Quick answers.
Can you help me choose a template?
Yes. Share your required pages, editing preferences and what the website needs to help visitors understand or do. You will receive a recommendation based on fit.
Can I write in French?
Yes. Pre-purchase questions can be sent in English or French.
Do you offer custom website design?
Use the contact form to describe the scope. If the request falls outside template guidance or product support, you will receive a clear answer about availability or the most appropriate route.
Where should I ask for help with an existing purchase?
Use the Customer Support page for access, installation, supplied instructions or a product-specific issue tied to an existing purchase.
Ready without a reply?