Squarely Creative / Customer Support
Tell us where you’re stuck.
Already bought a Squarely Creative template? Tell us which template, page and device you’re using, what happened, and what you expected to happen. That gives us a clear place to start.
Template-specific guidance · Clear route for platform issues
Template name · page · device · expected result
Start with your question
Choose the help that fits your issue.
Use the support form for a Squarely Creative template question. If your question is about choosing or buying, we’ll send you to the right pre-purchase route.
Access or delivery
You purchased a template and need help finding your order details, files, setup guide or first step.
Get help with access ↘Setup or editing
You are customizing the template and need help locating an included feature or following the intended setup.
Get setup guidance ↘Something isn’t working
A template feature does not behave as expected, and you can show what you see and what you expected instead.
Report a template issue ↘What this support covers
Help with the template. Clarity about the rest.
Squarely Creative support is here for questions about the template you purchased and its included guidance. Your product page and purchase email explain the support included with that specific template.
Template-specific setup
Help locating included pages or sections and understanding the intended setup steps.
Included features and guidance
Clarification about what comes with your purchase and where to find the supplied instructions.
Platform account, billing or outage issues
Squarespace and SquareKicker control their accounts, billing systems and platform availability. Their support teams can access those account details securely.
Custom services outside the product
Custom design, copywriting, marketing strategy, new features or extensive troubleshooting may need a separate service.
Before you send your request
A few details help us help you faster.
You do not need to write a long explanation. Share the essentials below and attach a screenshot if it makes the issue easier to see.
Template and order
Tell us the template name, where you purchased it, and your order number or purchase email if available.
Page and device
Name the page or section and tell us whether you are on desktop, tablet or mobile. Include your browser if relevant.
Expected and actual result
Describe what you tried, what happened, and what you expected to see instead.
Screenshot or short recording
Add a clear image or short screen recording when possible. Hide passwords, payment details and other private information.
Your next step
Send a clear support request.
Use the form to outline the issue. Include the page and device, then describe what you expected and what you saw.
Typical reply · 24–48 business hoursPlease do not include passwords, payment-card information, or private account credentials in your message.
A few quick answers
Know what to expect.
Check these answers first. If your question is specific to your purchase, send a support request with the details above.
01 Who can use Customer Support?
This page is for customers who purchased a Squarely Creative template. If you are deciding what to buy, use the Website Direction Finder or contact us before purchase .
02 How soon will I receive a reply?
The typical reply time is 24–48 business hours. The exact support included can vary by product; check your product page and purchase email for its terms.
03 Can you log in to my website and make the edits for me?
Support is guidance for using the template. Do not send your password. Custom implementation or hands-on design work is outside standard template support and may require a separate service.
04 Where should I ask about a Squarespace or SquareKicker account?
Contact the platform directly for account access, subscriptions, billing, outages or platform-wide technical problems. They can securely view account-specific information.
05 What if I purchased through the SquareKicker marketplace?
For help with the Squarely Creative template itself, tell us the template name and marketplace purchase details. For your SquareKicker account, plan or billing, contact SquareKicker through your account.
Still choosing?
There is a route for that, too.
If you have not purchased yet, compare the templates or ask a focused pre-purchase question before choosing your starting point.
Start where you are.
Choose first · Purchase with clarity