For existing customers
Let’s get you moving again.
Use this page for access, installation, supplied instructions or a product-specific issue tied to a Squarely Creative purchase.
Start in the right place
Who handles your question?
Squarely Creative supports its product design and included resources. Squarespace and Squarekicker remain responsible for their own accounts, billing and platform services.
Product support
Squarely Creative
Order identification, direct-template delivery, questions about included pages, supplied guides and suspected product-specific issues.
Email Hajar →Platform support
Squarespace Support
Subscription billing, domains, email, account login, platform outages and native features not specific to the purchased template.
Visit Squarespace Help →Extension support
Squarekicker Support
Marketplace account, installation engine, extension billing, plan connection and Squarekicker platform tools.
Visit Squarekicker Help →Support boundaries
What is—and is not— included.
Clear boundaries keep support useful and fair for every buyer. The exact support duration and inclusions shown on the relevant product page remain part of your purchase.
Included product help
- Locating delivery or access instructions
- Clarifying an included page, section or resource
- Reporting a reproducible template-specific issue
- Guidance toward the relevant supplied tutorial
- License and purchase questions
Separate services or platform help
- Custom design or full website building
- Copywriting, branding or image sourcing
- Third-party code, plugins or integrations
- Squarespace, domain or email billing
- SEO ranking, traffic or sales guarantees
- Repair after unsupported structural changes
Before you email
Four details that help me understand the issue faster.
A complete first message reduces back-and-forth and makes it easier to identify whether the issue relates to your order, the template or the external platform itself.
Never send your password, two-factor authentication code or full payment-card information. Contributor access should only be shared after receiving a specific instruction.
Identify the purchase.
Include the purchaser name, checkout email, product name, purchase date and order number when available.
Explain what you were trying to do.
Describe what you expected to happen, what actually happened and the exact step where the process stopped.
Show the issue clearly.
Attach a full-screen screenshot or short recording, the affected page URL and the complete wording of any error.
List what you already tried.
Mention the guide or tutorial followed, the browser and device used, and any troubleshooting steps already completed.
Before submitting
Check these answers first.
What support is included with my purchase?
Included support covers access, supplied instructions and reasonable product-specific questions within the terms shown on the relevant listing.
What information should I include in my request?
Include your purchasing email, template name, page URL, browser and device, screenshots, any error message and the steps you already tried.
How quickly will I receive a response?
The typical response target is within 24–48 business hours. Clear details help reduce follow-up questions and make the reply more useful.
Does support include custom design or full implementation?
No. Product support does not include unlimited customization, custom development, complete website implementation or third-party troubleshooting outside the supplied product guidance.
Customer support
Ready to send the details?
Use the purchase email if possible, include the template name and attach one clear screenshot showing the issue.